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Test Bench Repair Technician
Job Type: Full Time
Location: Greenville/Spartanburg, SC
Benefits: Full-time Benefits
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The Test Bench Repair Technicianreports to the Associate Product Manager and may be assigned to different projects as business needs dictate.
The Test Bench Repair Technician will have electronics training and repair experience in a production or service environment with a strong mechanical aptitude and experience interfacing directly with customers.
Other responsibilities include, but are not limited to:
* Test, diagnose and repair electro-mechanical fusion splicing equipment in a bench-repair environment
* Provide technical support to customers, sales agents and internal customers
* Perform quality control checks on new equipment prior to shipment to customers
* Build customer relationships and loyalty through direct customer service support
* Provide fast and dependable repair service and support
* Actively engage in continuous improvement processes and activities
* Associates degree or equivalent technical training and experience in an electronic or mechanical field preferred.
* Minimum 1 year work experience. Formal training in electronic or mechanical field preferred plus experience interfacing with the customer.
* Fluent in Spanish. Must be bilingual with the ability to communicate technical concepts both orally and in written form in both English and Spanish.
* 1 year computer systems experience.
* Travel 1 -2 times per year plus occasional weekend required once a month.
Competencies for Success:
* Ability to logically troubleshoot electro-mechanical equipment
* Ability to communicate complex technical concepts
* Strong desire and ability to learn and expand fiber optic knowledge
* Ability to work independently or in a team effort
* Strong organizational skills
* Energetic desire to help the customer
* Active participation in process improvement efforts
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