AM/PM Bell Person - Seasonal
Job Code: 19153
Division: Omni Hilton Head Oceanfront Resort
Location: Hilton Head Island, SC US
Travel Involved: None
Job Type: Seasonal
Job Level: Entry
Education: No high school diploma
Skills: Rooms ->Valet, Front Office
Category: Customer Service,Front Desk,Rooms
Compensation:
Position Summary:
¨ To assist in the
transport and storage of guest luggage.
¨ Should have a clear
understanding of Synergy and how to place work orders in this
system.
¨ Maintain 4-Star/4-Diamond standards of
guest service
¨ To assist with guest
packages.
a. transport to guest room
b. transport to car, or outside area.
¨ To properly "log" all runs on bell
log at the "Bell Stand."
¨ Accept other special duties as requested by
management.
¨ Responsible for a clean and neat appearance
of uniforms.
¨ Assist in keeping lobby clean and
tidy
¨ Speak with guests in a friendly, warm manner
making them feel welcome to the hotel
¨ To be
conversant with all hotel promotional programs (guest
related).
¨ Understand all emergency
procedures
¨ Ensure cleanliness and organization of work
area
¨ Understand all amenities and services offered
at the Resort
¨ Understand all Moments of Service
scenarios
¨ Computer and printer, typewriter, telephone, pen/pencil,
photo-copying machine, facsimile machine
¨ Bell Stand luggage carts, hand truck
¨ Brass Polish and General Cleaning
Products
¨ Interior and on occasion exterior of hotel with exposure to
weather conditions.
Requirements:
Must be flexible to work mornings,
evenings, and weekends. Excellent customer service and
knowledge of the Hilton Head is preferred.
Ability to stand for prolonged periods
of time.
Ability to bend and lift a
minimum of 50 lbs.
