Concierge - Seasonal
Job Code: 19506
Division: Omni Hilton Head Oceanfront Resort
Location: Hilton Head Island, SC US
Travel Involved: None
Job Type: Seasonal
Job Level: Entry
Education: High school diploma or equivalent
Skills: Rooms ->Concierge, Front Office

Category: Customer Service,Front Desk
Compensation:

Position Summary:

• To arrange bookings, reconfirmation of airline tickets etc.
• Be fully acquainted with the different points of
interest.
• Assist in arranging for restaurant
reservations and limousines as required by our guests.
•
Ensure the delivery of parcels, mail, special deliveries, etc. to
guest rooms.
• Ensure that the public areas (lobby) are
maintained, clean and tidy by partnering with Housekeeping.
• Accept other special duties as required by management.
• Interact with other departments to ensure that guests’
needs are satisfied.
• Maintain 4-Star/4-Diamond standards
of guest service
• Speak with guests in a friendly, warm
manner making them feel welcome to the hotel.
• To
proactively work to seek out ways in which to improve the hotel
experience for our guests.
• Handling of special requests
i.e. flowers, telegrams, telexes, rental cars, forwarding luggage,
private planes, etc.
• Arranging interpreters, public
stenographers, and sightseeing tours advising of quality shopping
areas.
• To be familiar with the inter-relationship
between the different departments.
• Be familiar with all
technical equipment as related to the Front Desk.
• Be
flexible to work in various capacities, which include PBX, Concierge,
and or Front Desk.
• To log any issues, complaints
and work orders in Synergy and Epitome.
• Be familiar with
all PBX functions in order to function during operator’s
absence or to assist during peak times.
• Understand all
emergency procedures
• Ensure cleanliness and organization
of work area
• Understand all amenities and services
offered at the Resort
• Be able to assist with guests
checking-in and checking-out
• Understand Instant Check-In
and Express Check-In procedures
• Computer and printer,
typewriter, telephone, pen/pencil, photo-copying machine, facsimile
machine Bell Stand luggage carts, hand truck
• Interior
and on occasion exterior of hotel with exposure to weather
conditions.

Requirements:

We are looking for someone with
excellent customer service skills, knowledge of the local area,
ability to multitask, computer literate, and with a happy
personality. Must be available to work flexible shifts,
including nights and weekends.

Work Environment: Indoors.